Data Privacy Policy
Your privacy matters to us at Glow Kind Paper
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you willingly provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Glow Kind Paper respects your privacy and does not sell your data to third parties. We share information only when needed to deliver our services or when required by law.
We may share essential data with trusted partners who assist in running our business. This includes delivery partners, payment processors, and IT service providers. These partners are contractually bound to protect your information and use it solely for the services they deliver to us.
We may disclose information when mandated by law, a court order, or a government request. We may also share information to safeguard our rights, property, or safety, or the safety of customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is granted only to staff members who require it to deliver services.
Although we deploy robust security measures, no online transmission method is completely secure. We continually enhance our security practices to guard against growing threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be able to view, update, delete, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as mandated by applicable law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations depend on the data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: around three years after last service interaction
- Payment transaction records: about seven years for tax and accounting purposes
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or roughly two years of inactivity
Cookies and Website Tracking
Our site employs cookies and comparable technologies to enhance your browsing experience and learn how visitors interact with our site. Cookies assist us in recalling your choices and evaluating site performance.
You can manage cookie preferences in your browser settings. Note that turning off some cookies could impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Glow Kind Paper and our site. We are not accountable for the privacy practices of third-party sites.
We invite you to examine the privacy notices of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When major updates occur, we will update the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
Glow Kind Paper Privacy Team
221B Baker Street, London
London, United Kingdom NW1 6XE
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to reply to every privacy request within 7 business days.